# Rep AI

> Rep AI is a Web SaaS tool for Conversational eCommerce & Support Bots (Lifecycle & CDP). Pricing: $99–$368/mo. Best suited to B2B SaaS and Marketing Agencies. Preliminary ratings, not yet fact-checked: AI autonomy L3 (conditional automation); moat tier Proprietary moat. Data last checked Oct 3, 2026.

Behavioral AI sales concierge for eCommerce stores that identifies hesitating shoppers and proactively intervenes to boost checkout conversions.

## Key facts

| Field | Value |
| :-- | :-- |
| Category | Lifecycle & CDP › Conversational eCommerce & Support Bots |
| Official website | https://hellorep.ai |
| Pricing | $99–$368/mo |
| Pricing source | — |
| Free plan | No / not disclosed |
| Delivery | Web SaaS |
| Audience | B2B SaaS, Marketing Agencies |
| AI autonomy level | L3 · Conditional automation (preliminary estimate) |
| Moat tier | Proprietary moat |
| Headquarters | United States |
| Last data check | Oct 3, 2026 |

## Core capabilities

- Behavioral trigger engine detecting shopping hesitation, scroll stagnation, and cart abandonment intent
- Proactive AI sales concierge initiating contextual, non-intrusive product recommendations and sizing advice
- Complete post-purchase support handling order tracking, returns, and shipping inquiries autonomously
- Robust A/B testing framework demonstrating statistically significant conversion lift and incremental revenue

## Moat analysis

Defended by proprietary on-page behavioral intent detection algorithms (mouse tracking, dwell time, scroll velocity) that predict drop-off moments before the shopper exits.

## Editorial review

Draft: not yet fact-checked by an editor. Check the vendor website before relying on it.

### Background

Rep AI is a behavioral conversational commerce platform founded in 2020 by Yoav Oz and Shaul Olmert. Built to tackle the persistent 97% bounce rate of online retail, Rep AI transforms passive website chatbots into proactive, intelligent sales concierges that detect when a prospective buyer is hesitating and intervene at the exact psychological moment required to secure a sale.

### How Rep AI works

Rep AI's core technological defensibility is its proprietary on-page behavioral telemetry engine. While conventional chatbots sit silently in the bottom-right corner waiting for users to click them, Rep AI analyzes micro-behaviors in real time: mouse movement speed, scroll velocity, lingering on sizing charts, rapid tab switching, and exit-intent cursor trajectories. When the algorithm identifies hesitation, it triggers a proactive, context-aware prompt: 'Not sure if this jacket runs true to size? Our fit specialist can help you decide in 10 seconds.' The AI answers technical product questions, checks live Shopify inventory, recommends complementary items, and applies promotional codes directly in the chat modal.

However, brand managers must tune intervention thresholds with care. If the proactive triggers are configured too aggressively, frequent popups can irritate decisive shoppers who simply want to complete their checkout in peace. Stores must run disciplined A/B tests to identify the optimal balance between helpful sales intervention and clean user experience.

### Rep AI pricing

Pricing starts at $99 per month for emerging brands, scaling to $368+ per month for high-volume retailers, with performance-based tiers that align costs with conversation volume and measurable conversion lift. The platform includes native integrations with Shopify, Gorgias, and Klaviyo.

### How Rep AI works

When evaluating on-site conversion rate optimization (CRO) software, Rep AI stands out as a unique bridge between behavioral marketing and conversational AI. While Manifest AI excels at reactive consultative search, Rep AI is stronger at proactive, behavior-triggered sales intervention. For direct-to-consumer brands with healthy website traffic seeking to squeeze an incremental 1% to 3% conversion lift out of existing ad spend, Rep AI delivers clear, measurable return on investment.

## Alternatives

- Attentive AI: https://martechradar.ai/tools/attentive-ai/
- Manifest AI: https://martechradar.ai/tools/manifest-ai/
- Intercom Fin for Marketing: https://martechradar.ai/tools/intercom-fin-for-marketing/
- Drift: https://martechradar.ai/tools/drift/
- Freshdesk Freddy AI: https://martechradar.ai/tools/freshdesk-freddy-ai/

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Source: https://martechradar.ai/tools/rep-ai/ — MarTechRadar.ai (data licensed CC BY 4.0, attribution required).